FAQ

Generally, we do not allow room changes during your stay. In some special circumstances a room change may be necessary.

How to make a fault report depends on the residential area you are staying at and what the problem is. Check your housing guide or under section ‘My Housing’ on My Pages for detailed information.

Check My Pages for a guide to troubleshooting your internet connection. If you cannot get the connection working, you need to contact the internet suppliers technical support.

It is very important to report any lost keys as soon as possible to the right office. Check the information in your housing guide (available on My Pages) for specific information for your residential area on where to report your lost key.

We have information about our accommodation here on our website, on your account on My Pages and in our housing guide. If you have more questions, you are welcome to send us an e-mail.

In Sweden all households are obligated to sort their waste properly. This is an important part of the environmental policy in Sweden.

As is written in your contract, you can terminate your contract early but there is a notice period to take into account. In our student accommodation the notice period is three full calendar months.

For example, If you would like to terminate the contract by April 30th you have to inform us on January 31st at the very latest. If you send us the termination request from February 1st or later, you will also be liable to pay rent for the month of May. Send your request for termination to info@housingoffice.se.

UUHO does not guarantee any extensions of contract. However, if you are in need of an extension, send us a request by e-mail as soon as possible.