FAQ

• You need a valid passport/ID to be able to collect your keys
• We recommend that you get a home insurance
• Read your arrival information on My Pages.

Contact Housing Office as soon as possible via email and we will do our best to help you avoid unnecessary costs affiliated with your contracted accommodation.

The tenant will be liable to cover costs for damages in the accommodation caused by neglect or on purpose. It is important to have an adequate home insurance as damages and repairs can amount to considerable costs.

It is the tenant’s responsibility to have adequate Insurance and it is advisable to check your insurances before travelling to Sweden and make sure that you are protected.

All formal exchange students and fee-paying master students studying at Uppsala University are covered by an insurance through Kammarkollegiet (the Legal, Financial and Administrative Service Agency) called StudentIN. Check with your coordinator at Uppsala University or Kammarkollegiet if you are included in this insurance and what it covers.

If you do not have any other Insurance, the Student Union (Övre Slottsgatan 7) may assist you in arranging insurance for a reasonable price.

Information about where to collect your keys is written in your arrival information available on My Pages.

Yes, all our apartments are furnished.

Yes, as long as they are removed from the apartment when you move out.

Most of our student accommodations does not include a separate storage unit. Check your housing guide for detailed information for your residential area.

We do not offer any parking in any of our student residential areas.

Yes, cancellations more than one month before the contract starts can be made without any cost. Cancellations less than one month before the contract starts are charged one months’ rent.

Yes, fill out the power of attorney found on My Pages and follow the instructions in your arrival information.

You cannot send anything to your rented apartment before the rental start date of your contract. We recommend you to arrange any sent lugage to arrive after you have moved into the rented room to avoid problems with delivery.

It is not possible to send any packages to the UUHO reception. We cannot receive packages on your behalf.