FAQ

1. Each month you will receive an e-mail from Uppsala University Housing Office saying you have a new invoice.

2. Log in to your account on My pages. Under “Invoices” you will find all your invoices. To pay, click on “Pay Now” and you will be redirected to our secured payment solution where you fill in your card information and make your payment.

3. The money will be withdrawn from your account and transferred to our account.

NOTE: We only accept VISA and MasterCard payments, so please make sure that you have a VISA or MasterCard before you arrive in Uppsala.
If you cannot pay your invoice via credit card online or bank transfer – we accept card payments in our reception at Kungsgatan 27.

Transfer from Swedish bank account
We recommend that you contact a bank to apply for a Swedish internet bank account. In order to open a bank account some banks may require you to have a civil registration number (personnummer). Bring your passport and your letter of admission to Uppsala University to the bank when applying.

International Transfer
If you prefer to use your bank account from home you can make an international transfer. Conditions for transferring money from foreign banks vary, so you should inquire about this at your bank to avoid unnecessary extra costs.

Payment details
Always add your invoice number when making a payment, so we can identify your payment.
Bankgiro: 5760-4357
Receiver of payment:
Uppsala Housing Office AB
Box 121
751 04 UPPSALA, Sweden
VAT number: SE556691621801

Bank: Handelsbanken
Bank Address: SE-106 70 Stockholm, Sweden
Account number: 49 723 448
IBAN:SE20 6000 0000 0000 4972 3448
SWIFT/BIC: HANDSESS
Bankgiro: 5760-4357

Rents in Sweden are paid on a monthly basis and in advance. For example: The September rent must be paid at the end of August (always check the Due date on your invoice). It is not possible to pay rent per day.

Rental invoices are usually sent to your account on My Pages about two weeks before the due date of the invoice.

You can find all your invoices on your account on My Pages.

You are liable to pay rent for the whole rental period stated in your contract regardless of your actual arrival or departure date. For example: if your contract starts on August 1^st but you are delayed and do not arrive in Sweden until September 3^rd, you must still pay rent for the month of August.

If you cancel your contract, rent must be paid for the notice period.

There is a twelve-month yearly rent, and there are no rent-free months.

Yes, you can find your receipts under “invoices”.

You can see your online payments immediately. If you have paid by bank transfer it usually takes a few days before it is updated on My Pages.

Cash payments in Sweden are disappearing. We advise you to plan your stay ahead and bring a debit/credit card with you. For some time now, we have been completely cashless and have no possibility of accepting cash payments for your invoices.

If you are experiencing problems with your payment, or your payment gets declined, it may be due to one of the following reasons:

• The web browser you are using is not approved.
• The card you are using is not a VISA or Mastercard – Try another card or visit our reception during our opening hours.
• There are insufficient funds in the account.
• The card you are using has expired.
• The card is not open for purchases online or abroad.
• The payment amount exceeds the approved limit for purchases.

If you are experiencing any of the four last difficulties above, please contact your bank.

You will receive invoice reminders when you have unpaid rents, and a late fee will be charged.

All debts and unpaid rents will be reported to your department and coordinator. Your home University will also be contacted by Uppsala University. If the debt remains – legal measures will be taken.

Yes, you must pay a deposit of SEK 3500 for the room/apartment (sum valid for contacts starting on Jan 1^st 2025, or later).

An invoice will be added to your account on My Pages before the start of your contract, typically around 2-4 weeks before the rental start date.

If the cleaning inspection is approved after you have moved out of the room/apartment, the deposit will be refunded to the credit-/debit card which has been used to pay for the latest rental invoices. If your rental invoices has been paid by other methods, for example by bank transfer, you need to send us the account information for the bank account that you wish us to repay the deposit to.

You can expect your deposit to be returned to your account approximately 2-6 weeks after the rental end date of your contract.

If the inspection is not approved, the landlord, or contractor appointed by the landlord, will carry out any necessary work that needs to be done to restore the room and the costs for this will be charged from the deposit. Likewise, all other claims and unpaid invoices remaining at the end of the contract will be deducted from the deposit. If the deposit is not enough to cover all costs, the remaining amount will be invoiced to you.

The rent is based of the number of contracted days each month. For example, If your contract starts on August 15^th, your contract includes 17 days in August (15^th-31^st). Therefore your rent is recalculated for 17 days.